Whenever a customer service drone starts off their end with: "I'm so sorry to hear that you're having $PROBLEM_DESC. That must be so frustrating for you." I

Whenever a customer service drone starts off their end with: "I'm so sorry to hear that you're having $PROBLEM_DESC. That must be so frustrating for you." I really have to hold back the urge to scream. At least fiddle around with the fucking words a bit, don't use exactly the same template as everyone else who has trained their drones to respond in exactly the same way. I'm getting angry just thinking about this.