Oh man, just seeing the words "American Airlines" gets me all riled up. About a year ago I was helping my fiancée move apartments in Dallas, and the move was t

Oh man, just seeing the words "American Airlines" gets me all riled up. About a year ago I was helping my fiancée move apartments in Dallas, and the move was taking a bit longer than we had hoped. We had time to finish it before my departure later that evening, but we would have had to run out the door as soon as the last box was put down to make it in time. I called American to see how hard it would be to move my flight to the next morning. "No problem!" I was told, "Just a small fee." I was then told to call back less than 12 hours before the flight I wanted to be moved to, because they couldn't reschedule me before then. Easy enough, right? My 5PM flight departure comes and goes, and around 11PM (<12 hours before the flight the next morning) I call into American and relay the information I was told by the previous rep. After a half hour of being passed back and forth between representatives, I'm finally handed of to a supervisor, who tells me "That's not how it works, nobody here would have told you that, and we have no record that you've ever called us before. You'll have to pay full price for another flight because you didn't call to cancel your previous one before departure and the flight has already landed." My jaw dropped. I asked her if she thought I was making this up, to which she simply repeated, "Look, nobody here would have told you that, and we have no record that you've ever called us before." I've never in my life been so insulted. I've never had a customer service representative call me a liar before or again. At this point in my life I was flying at least monthly, and used American exclusively. Since then I haven't flown with them once.