Luckily I've had bags "lost"/delayed and then appear..etc but not to your extent. That sucks what happened but the sad story is that it can happen on other air

Luckily I've had bags "lost"/delayed and then appear..etc but not to your extent. That sucks what happened but the sad story is that it can happen on other airlines. US mainly from my experience. A friend of mine swore off Lufthansa after a pretty bad luggage experience. American/United/US Air.etc...there is something missing between customer experience and running a smooth operation. For airlines that spend so much on efforts to acquire users, their handling of customers is just bad. There are some airlines that do better such as Singapore but they are in the minority. I don't even expect good customer service if I have to deal with an airline anymore.