3 ms·
Mostly not American's fault. Sh*t happens.
by legalbeagle 13y ago
Mostly not American's fault. Sh*t happens.
- hiddenfeatures 13y agoI think the poor handling is very much AA's fault. As in: - I get back to my customers ASAP with new information - I own my errors - I rectify my mistakes ASAP (yes, even if someone outside my company f*cks up)