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Southwest has pretty good customer service, as far as airlines go anyway, and they're profitable, and operating on very thin margins.
by LargeWu 14y ago
Southwest has pretty good customer service, as far as airlines go anyway, and they're profitable, and operating on very thin margins.
- monkeyspaw 14y agoYes, they do. I recently had a bad experience with flights on SW, and their cust service rep had to charge me $50 to change the flight. I emailed a few days later and explained the situation. Without a delay, they refunded the $50, then gave me and my travel companion $100 vouchers for the hassle. It wasn't even their fault -- SFO was having weird tech issues.