3 ms·

Having backups and being economically able to restore an arbitrary chunk of them for a single customer are not necessarily the same thing.

• pekk 14y ago
  Whose responsibility was it that it needed to be done at all?
  • dasil003 14y ago
    Insufficient information to answer that question.
    • dasil003 14y ago
      Nice driveby down vote but I stand by my point. It's not always the company's fault when data is "lost".
• JangoSteve 14y ago
  Normally I would agree. But when your product corrupts an arbitrary chunk of data for a single customer, then your backups need to have the ability to restore that chunk of data your product corrupted. EDIT: I would also clarify that this wasn't a case of "oops, I messed up my data, can you please help me get it back?" This was a case of, I logged in one morning and all my data was gone. It's apparently a known issue as their support system is flooded with users who have the same problem (except for most of them logging out and back in fixes it, for me it didn't).