I had a billing issue with Time Warner Cable where I had fees that were not being paid. My service is through an agreement with my employer and TWC and my servi

I had a billing issue with Time Warner Cable where I had fees that were not being paid. My service is through an agreement with my employer and TWC and my service is discounted and paid for directly out of my paycheck. So one day, my internet was shut off. I called and found out I had a past due balance of around $30 because I had been being charged "modem lease" fees for the past few months, never received a bill, and for whatever reason, the fee wasn't deducted from my pay automatically like the other fees are. I tried really hard to explain the situation - that I don't get bills, wasn't notified of the charge or change in policy, and wanted to see what could be done. Well, customer support couldn't do anything other than take payment. I even asked to speak to a supervisor, only to receive the same story. Since my internet connection was being held hostage (I forgot to mention that this happened at like 4:30pm on a Friday), I reluctantly handed over my credit card info. On Monday afternoon, I called them back threatening to cancel. When asked why, I relayed my story back to them. Lo and behold, they gave me my money back. Not that I had any respect for TWC's customer service to begin with (I've had some interesting situations with them in the past), but this one really struck me as insulting. My situation didn't matter to them at all until I was ready to cancel my service. As soon as that was a possibility, they gave me my money back as soon as they could.