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You don't have to be a jerk, but you can certainly voice your issues in the calls - they're recorded for 'quality control purposes'.
by mgkimsal 14y ago
You don't have to be a jerk, but you can certainly voice your issues in the calls - they're recorded for 'quality control purposes'.
- wpietri 14y agoIt has been a long, long time since I worked the phones anywhere that says that. Maybe things have changed. But I understand that to generally mean, "If this rep's stats don't look good, we will listen to the call recordings and tell them how to get you off the line faster." I believe it also sometimes means that they'll review a worker's calls just to give them managerial feedback. But I don't think they ever listen to those recordings to know what I think about their company.
- mgkimsal 14y agoI generally record those calls as well, mostly so I have times/dates/names of who I spoke with and what was said - rarely ever have to revisit anything. I wonder if I challenged a call center on "so and so said XYZ on date YYZ" would they review their call recordings to clarify?