This attitude is a side effect of having stovepiped bureaucratic thinking, you find it whereever Support, Marketing and Customer Service are three different div

This attitude is a side effect of having stovepiped bureaucratic thinking, you find it whereever Support, Marketing and Customer Service are three different divisions with different bottom line responsibilities. What I think is surprising is that this doesn't always happen in large corporations either. I managed a local pizza shop as a very green manager and the owner called me to task for worrying about 'wasting' toppings by putting too many on a pizza. His thought was that what I thought of as 'waste' was actually 'cheap marketing'.