At the other hand, people don't want to pay for decent service. Yes, training and accommodating support staff is costly and it is almost never on the list with

At the other hand, people don't want to pay for decent service. Yes, training and accommodating support staff is costly and it is almost never on the list with criteria before someone makes a purchase decision. The cost of the product is certainly always a major criteria. As a result, service is being cut in order to have a lower product price. Win-win on the short term. On the long term, the consumer punishes himself with this behaviour.