This is nothing more than having to put up with a system that is tested and optimized for the average reaction from consumers who use these services. Most peop

This is nothing more than having to put up with a system that is tested and optimized for the average reaction from consumers who use these services. Most people don't "realize that their only job is to get you off the line". They walk away happy. I think solution might come in following forms: 1) staggered levels of customer service, 2) gradual education of consumers on how to protect their rights and deal with larger services, 3) regulation that corrects for the imbalance of info between businesses and consumers.