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I had a phone support rep yesterday admit that she did nothing to help my problem, and then in the same breath asked if I was satisfied with her help during the
by jeffasinger 13y ago
I had a phone support rep yesterday admit that she did nothing to help my problem, and then in the same breath asked if I was satisfied with her help during the call - clearly for some sort of performance metric.
That's infuriating bureaucracy at it's finest.
- sageikosa 13y agoIt was a pleasant beating, and it hit all the marks...
- smacktoward 13y agoNot just infuriating for you, either. She's being evaluated on how well she did something that was most likely effectively beyond her control -- it's doubtful that they give her the tools and the authority you'd need to really solve customers' problems. So she doesn't, because she can't, and the customers (quite naturally) complain, and she gets punished. The whole system is infuriating.
- derefr 13y ago"None of the power, all of the responsibility."