In the case that their mail-app is something like Yahoo or Hotmail and doesn't open on a mailto: link. So yeah. If mailto: is configured properly, it's better.

In the case that their mail-app is something like Yahoo or Hotmail and doesn't open on a mailto: link. So yeah. If mailto: is configured properly, it's better. Sadly, on many computers it isn't, and a contact form is sort of a "minimal but workable everywhere" solution. I think the ideal combination is having a contact form pop up with a "Send mail from my own client" mailto: link at the bottom.