My usage of the term lawsuit is in the context of consequences or rather, punishment. The actions of the mass at online medium was certainly "wrong" (hence the

My usage of the term lawsuit is in the context of consequences or rather, punishment. The actions of the mass at online medium was certainly "wrong" (hence there is an apology). How does one correct the wrong in the future? Either through self-conscious actions based on the past experience, or through the consequence/punishment. In this example, there is no person but there is a whole mass of people. So obviously this is more complicated situation. The policy makers and the law probably have old-fashioned ideas on how this issue can be corrected, but can the online mass come up with their own solution, so the same type of issue is eliminated from repeating in the future?