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"2. HN has a story of a person having his Google acct randomly shut down with no warning and no recourse (and I don't have highly-placed friends in Google so fo

"2. HN has a story of a person having his Google acct randomly shut down with no warning and no recourse (and I don't have highly-placed friends in Google so for me something like that would mean I'm screwed forever)." They are thousands and thousands of such stories. But there's recourse...if you make HN's front page or if you have 150,000+ Twitter followers. For the rest of you: Google is to busy trying to make users click on ads, no time to offer even the most basic support.

smsm42 13y ago
That's exactly what I am talking about... The thing that worries me the most is not that they don't provide 5-minute support for a billion people - I know it's impossible. The problem that they have exactly nothing - you could as well erect a statue of Larry Page and pray to that. They officially don't care.