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CAUTION: After I had entered my payment details for my credit card (in Safari) the site forwarded to a white page and nothing happened. I checked the console, a
by terhechte 14y ago
CAUTION:
After I had entered my payment details for my credit card (in Safari) the site forwarded to a white page and nothing happened. I checked the console, and realized that a javascript error caused it to not work properly in Safari.
I could finish the process by manually doing a
document.forms[1].submit() in the console. That placed my order, and forwarded me back to their homepage.
HOWEVER:
On the homepage, I got the "User db59706 already has more than 'max_user_connections' active connections" error. I reloaded, and my order history is empty. So I'm afraid that the payment-cleared transaction from their payment processor was lost because their database is overloaded. Thus, I think I just paid for the phone but they have no track record of my order. I'll contact them now.
Word of caution to everybody reading this, their site, store, and payment processing seem to be overwhelmed.
- santaragolabs 14y agoSame for me (see my other comment). I contacted them too.
- octy86 14y agoI've just send them a mail regarding these two matters: - paid but got a db max connections massage, my order was NOT saved - they charge VAT while it's not allowed when doing intera-european purchases I really hope they get back to us!
- nawitus 14y ago>- they charge VAT while it's not allowed when doing intera-european purchases What do you mean it's not allowed?
- shared4you 14y agoI quote: "Dispatches within the European Union (EU) between VAT-registered businesses are not subject to VAT. However, when you dispatch goods to someone in another EU country, who is not registered for VAT in that country, you should normally charge VAT." [1] https://www.gov.uk/dispatching-your-goods-within-the-eu https://www.gov.uk/dispatching-your-goods-within-the-eu
- fstephany 14y agoSame here. Another problem: They charge VAT even if you have a valid non-spanish VAT number. I guess it's a pretty wild day for a small company :p
- Argorak 14y agoSame thing occured to me as well.