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I've battled with Netflix many times. Its Canadian content is a joke, compared to what's available in the US I can't imagine why anyone would stay with Netflix

by dhughes 14y ago

I've battled with Netflix many times. Its Canadian content is a joke, compared to what's available in the US I can't imagine why anyone would stay with Netflix Canada for more than a month. Yes I've tried various VPNs and it's far better but I don't like the layout they changed it since I had used it the first time. The biggest problem is the bizarre customer service which seems to be very amateurish. I was billed twice per month somehow they got approval to bill my credit card again, same address same person - me, without me giving approval. And it was a battle to get the representative to understand that was a problem. The representative said she couldn't refund multiple months but I asked how they could take multiple months but not refund it! After some arguing (very unprofessional) she agreed to refund two months. I asked her to cancel my account and she asked me why! Jesus Christ why do you think! You bill me twice, no approval, you drag your feet to refund my money you took and then are surprised when I want to cancel my account. The concept is great better than MythTV, torrent or anything I could get working but their billing and customer service absolutely sucks!

protomyth 14y ago
Isn't part of the problem the Canadian content laws?
- winthrowe 14y ago
  I don't think that's as large a problem as preexisting exclusive content contracts with incumbent networks.
- dhughes 14y ago
  Yes I'd say may be but I don't know for sure, odd though that they would advertise to me in my account menu screen certain shows or movies but when I tried to watch it I got a message "not available" which is just infuriating. Teasing me with unavailable titles is misleading it fluffs up the titles selection but of the limited amount there may be 25% fewer titles than advertised. The billing is what is upsetting how can a large company have such terrible billing. And they don't care it took so much. Part of my chat Netflix Courtney Okay, so what I can do for you is get that account cancelled. I am able to refund 7.99 back to you too. Would you like me to credit back that 7.99 or add it on this account so you get Netflix free next month? You Shouldn't that be $7.99 X 2 for two months? Netflix Courtney I totally know what you mean. But I am only able to do one month. I would love to give you 2 months but the system only allows one. You Why would the system create and bill me for a separate new account? You Credit me the $7.99 and cancel my account please Netflix Courtney We didn't create it. Someone must of created that account. Also, in November, a movie was streamed on it. That is why I can only do one month as someone was using the account. Netflix Courtney Not a problem, give me a moment. You Well you have a security issue then because I never created it You I'll get the other $7.99 back from Visa You It's all used from the same IP mine Netflix Courtney Well, do you want me to see if I can do anything further for you? You If you can credit me back the entire amount yes, but also cancel my account. Let me know either way Netflix Courtney Okay, give me a moment to see. Netflix Courtney Okay, so I am reaching out and in this rare occasion, I will credit back both 7.99. I will get this all taken care of for you. Netflix Courtney Do you still want me to cancel this account too? You thank you You yes I don't trust it if it creates a new account without me creating or authorizing it Netflix Courtney Well, someone might of got a hold of your information. I am not sure. Give me a moment to do this for you. Netflix Courtney Well I have gone above and beyond to take care of this for you David. I am sorry you are not satisfied.
anotherbadlogin 14y ago
Their customer service is indeed embarrassing. I called to complain about my video quality, which was just pathetically bad: http://farm9.staticflickr.com/8321/8001863565_4764150145_b.jpg http://farm9.staticflickr.com/8321/8001863565_4764150145_b.j... There was no GUI control for quality anywhere in the Netflix UI on my Blu-Ray player. Turns out that it only exists on the Netflix Web site under your account settings, and had magically been degraded to the "good" setting. Netflix, no doubt trying to save bandwidth costs, probably degraded everyone's setting en masse to see who'd even notice. Risky strategy. The quality was so bad (despite my having set it to "HD" originally) that I was just going to shitcan the service. But I bothered to call. How many people would? But they weigh that against how many people notice they're watching a mottled pastiche of dogshit. Even more ridiculous was the reaction of the customer-support rep, who tried to excuse the unauthorized degradation of my settings by saying that not all devices had enough storage space to hold entire shows at high quality. Yes, the Netflix support rep didn't understand that it's a STREAMING service. I had to explain this to him.

by dhughes 14y ago

protomyth 14y ago

Isn't part of the problem the Canadian content laws?

winthrowe 14y ago
I don't think that's as large a problem as preexisting exclusive content contracts with incumbent networks.
dhughes 14y ago
Yes I'd say may be but I don't know for sure, odd though that they would advertise to me in my account menu screen certain shows or movies but when I tried to watch it I got a message "not available" which is just infuriating. Teasing me with unavailable titles is misleading it fluffs up the titles selection but of the limited amount there may be 25% fewer titles than advertised. The billing is what is upsetting how can a large company have such terrible billing. And they don't care it took so much. Part of my chat Netflix Courtney Okay, so what I can do for you is get that account cancelled. I am able to refund 7.99 back to you too. Would you like me to credit back that 7.99 or add it on this account so you get Netflix free next month? You Shouldn't that be $7.99 X 2 for two months? Netflix Courtney I totally know what you mean. But I am only able to do one month. I would love to give you 2 months but the system only allows one. You Why would the system create and bill me for a separate new account? You Credit me the $7.99 and cancel my account please Netflix Courtney We didn't create it. Someone must of created that account. Also, in November, a movie was streamed on it. That is why I can only do one month as someone was using the account. Netflix Courtney Not a problem, give me a moment. You Well you have a security issue then because I never created it You I'll get the other $7.99 back from Visa You It's all used from the same IP mine Netflix Courtney Well, do you want me to see if I can do anything further for you? You If you can credit me back the entire amount yes, but also cancel my account. Let me know either way Netflix Courtney Okay, give me a moment to see. Netflix Courtney Okay, so I am reaching out and in this rare occasion, I will credit back both 7.99. I will get this all taken care of for you. Netflix Courtney Do you still want me to cancel this account too? You thank you You yes I don't trust it if it creates a new account without me creating or authorizing it Netflix Courtney Well, someone might of got a hold of your information. I am not sure. Give me a moment to do this for you. Netflix Courtney Well I have gone above and beyond to take care of this for you David. I am sorry you are not satisfied.

anotherbadlogin 14y ago

Their customer service is indeed embarrassing. I called to complain about my video quality, which was just pathetically bad: http://farm9.staticflickr.com/8321/8001863565_4764150145_b.jpg http://farm9.staticflickr.com/8321/8001863565_4764150145_b.j... There was no GUI control for quality anywhere in the Netflix UI on my Blu-Ray player. Turns out that it only exists on the Netflix Web site under your account settings, and had magically been degraded to the "good" setting. Netflix, no doubt trying to save bandwidth costs, probably degraded everyone's setting en masse to see who'd even notice. Risky strategy. The quality was so bad (despite my having set it to "HD" originally) that I was just going to shitcan the service. But I bothered to call. How many people would? But they weigh that against how many people notice they're watching a mottled pastiche of dogshit. Even more ridiculous was the reaction of the customer-support rep, who tried to excuse the unauthorized degradation of my settings by saying that not all devices had enough storage space to hold entire shows at high quality. Yes, the Netflix support rep didn't understand that it's a STREAMING service. I had to explain this to him.