Is this quote really about design?? " have certainly been in a bad mood, gotten confused by a product, and found myself repeatedly smashing a button to no effec

Is this quote really about design?? " have certainly been in a bad mood, gotten confused by a product, and found myself repeatedly smashing a button to no effect. In my frustration, I try the same thing, just harder. But it doesn’t help me accomplish my goal." This sounds more like something that is broken. I wish there was a better example provided of bad design affecting the users mood.