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If there was a bug at Amazon I recommend giving them a call on the phone. I've found that the customer service reps for AWS are quite nice, thoughtful and genui
by rabidonrails 14y ago
If there was a bug at Amazon I recommend giving them a call on the phone. I've found that the customer service reps for AWS are quite nice, thoughtful and genuinely seem to care about developers on AWS.
A while back I found a bug on AWS which caused our costs to skyrocket. SO, I called and pointed out the issue and they gladly refunded the money and apologized.
- ysekand 14y agoThis issue was caused around 3 months ago and you are completely accurate about how Amazon deals with such events. Basically, if I didn't have an Alert set up I would have been completely liable for the costs and that is the point that I am trying to put across.