> I don't know if I fully agree with this post. I mean its true you don't need every customer but if someone uses your product or service and is upset by specif

> I don't know if I fully agree with this post. I mean its true you don't need every customer but if someone uses your product or service and is upset by specific features/aspects, its important to make them feel heard by acknowledging their sentiment. No, you don't. Just as one shouldn't try to please everyone and be understanding to all in their personal life. This is toxic.