I basically agree with OP, but this incident really made me wish there was a better framework for collaboration between LE and amateurs. For example, it would

I basically agree with OP, but this incident really made me wish there was a better framework for collaboration between LE and amateurs. For example, it would have been great if the FBI had put up a site with instructions like "use this form to upload better pictures of this person". Because seemingly within minutes of the FBI releasing really bad photos, Reddit had found much better photos, knew their exact hats, etc. But the communication between the two was incredibly haphazard.