My recent experience trying to get BT Infinity installed... 1. Initially called and asked for BT Infinity and was promptly told it wasn't yet available on our

My recent experience trying to get BT Infinity installed... 1. Initially called and asked for BT Infinity and was promptly told it wasn't yet available on our street. I therefore opted for BT Total (ADSL). All installed no problems. 2. Checked the website a month later. Checker tells me that Infinity is available. I call BT, make the appointment and wait. 3. BT engineer turns up and starts installation. He then goes off to the cab and returns quickly telling me that the cab they have me listed on is wrong. I'm registered as using is about 2 miles away. Far away from this cab. BT engineer tells me he will inform "head office" so they can sort it and get Infinity installed. 4. BT make a new appointment and another engineer is sent out who repeats the same steps as above because nobody has told him and it hasn't been fixed. Engineer leaves. No Infinity. 5. I get a SMS message asking me to rebook my appointment and after calling I talk with a operator who is ready to put me through the whole process again until I protest asking to speak with somebody who knows more. I get on the phone to this person who tells me that Infinity is not available where I live. I'm told to check back in a few months but get this...I'll have to rebook the appointment and get a engineer out before I find out if it's actually available. WTF...