I'd suggest emailing support@bitfloor.com and asking them to help you do what you need. That is assuming we're talking about a substantial amount of money and

I'd suggest emailing support@bitfloor.com and asking them to help you do what you need. That is assuming we're talking about a substantial amount of money and not $20. Or, find a friend who isn't so cautious to receive the money and give you BTC or good old dead trees.