The PayPal horror stories are just the problems that people shout about and that go viral. In fact the problems with PayPal are much more wide spread. I'd say

The PayPal horror stories are just the problems that people shout about and that go viral. In fact the problems with PayPal are much more wide spread. I'd say that PayPal got lazy because no one has challenged them. As a result they still have an underinvested product that is painful to use. I've used paypal as a merchant/developer on many products and on my latest project I actually decided not to bother charging customers until Stripe arrived in the UK (which it now has). It's not that people don't feel the need to write something good about PayPal, it's that there's very little good to write about PayPal. (not to detract from what PayPal originally did, which was monumental at the time, but they rested on their laurels)