4 ms·

I believe the axiom is that most users only use 20% of the features of any given piece of software. The counter-axiom is that it's a different 20% for each user

• stcredzero 18y ago
  "I don't believe there's any actively managed software out there with features not used by a single user." I've seen it first hand. I've worked on a commodities app that had a way of turning deals into general patterns, which could be saved and used to quickly instantiate new deals following the same pattern. It was a sophisticated and highly capable subsystem. What do the users do instead? Copy-Paste-Edit! And that's just one example. That app has literally dozens of non-trivial features that have not been used in over a decade of production use. On more than one occasion, we had discussions like: "We'll have to code up a data migration for that change, oh wait, that table is empty!"