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I like how it says "apologize for ANY inconvenience" as if theres the possibility that all planes being grounded making hundreds of people late for meetings off
by TallboyOne 14y ago
I like how it says "apologize for ANY inconvenience" as if theres the possibility that all planes being grounded making hundreds of people late for meetings offers any room for there not to be an inconvenience.
- akcreek 14y agoI don't have anything scheduled until the morning luckily so no big deal for me. I was more inconvenienced by the fact that they don't have enough power outlets to charge devices here (DFW).
- jmathai 14y agoOr worse, parents with young children stuck at airports losing their mind.
- ryanmarsh 14y agoTo me the tone of that tweet sounded very insincere.
- pchristensen 14y agohttp://37signals.com/svn/posts/1528-the-bullshit-of-outage-language http://37signals.com/svn/posts/1528-the-bullshit-of-outage-l...
- _red 14y agoThats a great post, but the thing is the phrase "we apologize for any inconvenience this may've caused" has a very useful psychological purpose: Diffusion. Lets assume that I know you are mad, possibly pissed. Possibly so pissed that you are going to move your business away to someone else. By saying "sorry for the inconvenience", I diffuse your feelings....make it sound like "I'm sure you preferred to get there earlier....but no biggie, right?" By giving you a sincere, heartfelt apology I validate all those reasons of why you are pissed. Gives you justification for your further actions. Regardless, I don't see why it even matters to AA in this case. Thanks to FAA/Local Airport they have de facto monopolies for certain routes, in reality they don't need to apologize at all. (god, I wish competition existed in air travel).