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"Med Express immediately offered to reimburse Nicholls for the postage due amount. Despite this offer, and before giving Med Express a chance to reimburse her,

"Med Express immediately offered to reimburse Nicholls for the postage due amount. Despite this offer, and before giving Med Express a chance to reimburse her, Nicholls on February 26, 2013..." It looks like Med Express didn't have the opportunity to fix their mistake before Nicholls started posting negative reviews. I don't understand why everyone is hating on Med Express. Imagine a similar hypothetical: If I made a mistake and offered immediately to correct it but instead was blasted via social media before I had the chance to correct things how would I feel? I'd be pretty upset. This is what the system is for, actors that are personally unknown to each other, not a part of the same small scale geographic community, seeking a resolution to a perceived wrong. Who on HN thinks Med Express should have been compassionate and understanding of Nicholls response without regard for the fact that repuation is critical to the survial of Med Express on eBay?

darkarmani 14y ago
> Who on HN thinks Med Express should have been compassionate and understanding of Nicholls response without regard for the fact that repuation is critical to the survial of Med Express on eBay? The feedback only commented that they had to pay shipping costs and that it wasn't mentioned by the seller up front. What is the problem with truthful statements using a system designed to give feedback? > If I made a mistake and offered immediately to correct it but instead was blasted via social media before I had the chance to correct things how would I feel? I'd be pretty upset. And that would give you the right to use any means to get back at the person? This wasn't social media. This was a forum designed for feedback.