which is why in my opinion the buyer should have probably left neutral feedback with an explanation of what happened. This way other buyers can read the neutral

which is why in my opinion the buyer should have probably left neutral feedback with an explanation of what happened. This way other buyers can read the neutral feedback and see if there is a trend with a seller. That is really what neutral feedback is for, it's a way to say hey everything did not go smoothly but I don't think the seller did it with malice, you as another future buyer should know about this, and if it seems to be a trend then you should leave negative feedback.