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This seems like a very unfair situation for the company. Think about what would happen if this were the other way around. For example, buyer returns an article

by jvdh 14y ago

This seems like a very unfair situation for the company. Think about what would happen if this were the other way around. For example, buyer returns an article, sends it through the post, and for some reason it ends up at Med Express door with postage due. They leave a negative feedback on eBay about the user. The Internet would then also be up in arms about the company, 'abusing' its position to harm an underdog user.

lowboy 14y ago
People aren't up in arms about a negative review, they're up in arms about suing someone over a review. I think the reaction would be the same against the plaintiff if the roles were reversed and she sued Med Express for an negative review.
- jvdh 14y ago
  I agree, but the negative review does hurt their business, as much as it would hurt the reputation of the user in the other scenario. Of course, the user would not sue the company, but just use the Web to do some "swift justice" by spreading the word.
qb45 14y ago
The buyer was indeed an assshole, but by filing a meritless lawsuit to force settlement the seller proved to be one as well. I couldn't care less about them. Until they went to court, that is. At this point the buyer should win because between these two assholes she's the one who did nothing illegal.
joahua 14y ago
The notion that negative feedback ought somehow only be posted in event of egregious misdescription is a bizarre, Ebay-centric one. It was a bad customer experience - of course her response is negative! eBay have designed it this way, but many users probably aren't aware of the consequences of leaving feedback. You'd write a complaint card in a hotel with nary a second thought and no ill consequences. To be sued for what appears to be the same thing online is at best a gross overreaction.
- Karunamon 14y ago
  >The notion that negative feedback ought somehow only be posted in event of egregious misdescription is a bizarre, Ebay-centric one. When you keep in mind the effect bad feedback has on a seller, you really should stay your hand unless you feel they were really out to screw you (or you're just plain vindictive). It's a buck in shipping. I'd pay it, blast them an email asking WTF, maybe leave a neutral at worst. Bad feedback is reserved for fraud, IMHO. Then again, the seller in this case appears to be a litigious asshat, so fire away.
  - thedufer 14y ago
    > Bad feedback is reserved for fraud, IMHO. As someone who has never used ebay, this way of thinking sounds ridiculous. I can't imagine that this is what the average persons thinks negative feedback means (it means "my experience was less than satisfactory" pretty much everywhere else) and this sounds like an enormous problem with ebay.
  - joahua 14y ago
    Totally agree, within Ebay-world. My point was just that novice buyers have no conception that 'bad' doesn't mean what it means in the rest of the world. Maybe eBay need another level -- "Vindictive", say? ;-)
varjag 14y ago
Ebay does not allow feedback left on buyers.
- acuozzo 14y ago
  Yes, it does. Now, if you meant negative feedback, then you'd be correct.

by jvdh 14y ago

lowboy 14y ago

People aren't up in arms about a negative review, they're up in arms about suing someone over a review. I think the reaction would be the same against the plaintiff if the roles were reversed and she sued Med Express for an negative review.

jvdh 14y ago
I agree, but the negative review does hurt their business, as much as it would hurt the reputation of the user in the other scenario. Of course, the user would not sue the company, but just use the Web to do some "swift justice" by spreading the word.

qb45 14y ago

The buyer was indeed an assshole, but by filing a meritless lawsuit to force settlement the seller proved to be one as well. I couldn't care less about them. Until they went to court, that is. At this point the buyer should win because between these two assholes she's the one who did nothing illegal.

joahua 14y ago

The notion that negative feedback ought somehow only be posted in event of egregious misdescription is a bizarre, Ebay-centric one. It was a bad customer experience - of course her response is negative! eBay have designed it this way, but many users probably aren't aware of the consequences of leaving feedback. You'd write a complaint card in a hotel with nary a second thought and no ill consequences. To be sued for what appears to be the same thing online is at best a gross overreaction.

Karunamon 14y ago
>The notion that negative feedback ought somehow only be posted in event of egregious misdescription is a bizarre, Ebay-centric one. When you keep in mind the effect bad feedback has on a seller, you really should stay your hand unless you feel they were really out to screw you (or you're just plain vindictive). It's a buck in shipping. I'd pay it, blast them an email asking WTF, maybe leave a neutral at worst. Bad feedback is reserved for fraud, IMHO. Then again, the seller in this case appears to be a litigious asshat, so fire away.
- thedufer 14y ago
  > Bad feedback is reserved for fraud, IMHO. As someone who has never used ebay, this way of thinking sounds ridiculous. I can't imagine that this is what the average persons thinks negative feedback means (it means "my experience was less than satisfactory" pretty much everywhere else) and this sounds like an enormous problem with ebay.
- joahua 14y ago
  Totally agree, within Ebay-world. My point was just that novice buyers have no conception that 'bad' doesn't mean what it means in the rest of the world. Maybe eBay need another level -- "Vindictive", say? ;-)

varjag 14y ago

Ebay does not allow feedback left on buyers.

acuozzo 14y ago
Yes, it does. Now, if you meant negative feedback, then you'd be correct.