People rightly crave accountability, & it's refreshing when it's displayed, as it's display is so rare lately. Don't fear accountability, embrace it. FYI, my

People rightly crave accountability, & it's refreshing when it's displayed, as it's display is so rare lately. Don't fear accountability, embrace it. FYI, my company (GoPhoto) had a similar "oops" email event & can validate that the approach in this article is right-on & valid.