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Measuring lead indicators of good UX is a little tricky. Ideally, you would look at frequency of repeat usage against competitors but getting their data seems
by jiyannwei 14y ago
Measuring lead indicators of good UX is a little tricky.
Ideally, you would look at frequency of repeat usage against competitors but getting their data seems to be unlikely. Net promoter might be another useful metric but I'm not sure there is a silver bullet for measuring good UX.