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I had a VPS on linode. I think that Linode did a big mistake here. Let's wait for a formal communication. But this is the moment to support them. Yes, maybe

I had a VPS on linode. I think that Linode did a big mistake here. Let's wait for a formal communication. But this is the moment to support them. Yes, maybe sounds crazy. When you host on any third party datacenter, you take risks that something like this could happen. So, deal with it. Check your credit card, if your receive something wrong, call to your card and that's all. But we need to support also the good work, and this guys do great work in the hosting business. Just my opinion.

ceejayoz 13y ago
If this is true, they've blatantly lied thus far in their communications with their customers. I don't think that deserves support.
eridius 13y ago
Well said. It's a fact of life that companies get hacked. So it's no surprise that it eventually happened to Linode. If you flee somewhere else, all you're doing is hoping that the other company you run to won't get hacked rather than using any logical thought. I can think of two good reasons why you should flee Linode. It remains to be seen if either are actually true, and until indications say yes, then panic is unwarranted: 1. If it becomes apparent that Linode is far more vulnerable to hacking than other hosting providers. But one hack alone does not prove this. 2. If Linode grossly mishandles the situation. There have been a couple of allegations to that effect so far, but nothing substantial. I don't see any reason to claim that they've done this yet.
- tomjen3 13y ago
  Linode has already grossly mishandled the situation by not coming out with a complete statement about what exactly happened. I only read this news because it was posed here -- no email notification, no update on their homepage, no twitter, no nothing. The alleged hacker has made serious and specific claims, and Linode has done jack shit; without more information, how should I proceed? I don't want to call my bank and waste time getting a new credit card (not to mention replacing a million and two services) without a confirmation and I can't get a confirmation because Linodes people are having a circle jerk (or whatever the hell they do).
  - mitchellhislop 13y ago
    > I only read this news because it was posed here -- no email notification There was an email notification a few days ago.
  - eridius 13y ago
    Linode already said they can't comment because of an ongoing investigation. What exactly do you want them to say?
- Legion 13y ago
  > 2. If Linode grossly mishandles the situation. There have been a couple of allegations to that effect so far, but nothing substantial. I don't see any reason to claim that they've done this yet. Linode's handling of the Bitcoin incident last year was sub-optimal. This too has been sub-optimal, given that credit cards were exposed but all we heard on Friday was to change our passwords, and even that was claimed to just be a super-careful precaution. Linode needs to start giving us some frank talk ASAP. They've already burned through a very generous helping of benefit-of-the-doubt.
  - eridius 13y ago
    > This too has been sub-optimal, given that credit cards were exposed If that's even true.
homosaur 13y ago
The service is not the problem, hiding what happened and the continued silence on these accusations is. This is not a mistake/technical issue, it's becoming an ethics/service one.

ceejayoz 13y ago

If this is true, they've blatantly lied thus far in their communications with their customers. I don't think that deserves support.

eridius 13y ago

Well said. It's a fact of life that companies get hacked. So it's no surprise that it eventually happened to Linode. If you flee somewhere else, all you're doing is hoping that the other company you run to won't get hacked rather than using any logical thought. I can think of two good reasons why you should flee Linode. It remains to be seen if either are actually true, and until indications say yes, then panic is unwarranted: 1. If it becomes apparent that Linode is far more vulnerable to hacking than other hosting providers. But one hack alone does not prove this. 2. If Linode grossly mishandles the situation. There have been a couple of allegations to that effect so far, but nothing substantial. I don't see any reason to claim that they've done this yet.

tomjen3 13y ago
Linode has already grossly mishandled the situation by not coming out with a complete statement about what exactly happened. I only read this news because it was posed here -- no email notification, no update on their homepage, no twitter, no nothing. The alleged hacker has made serious and specific claims, and Linode has done jack shit; without more information, how should I proceed? I don't want to call my bank and waste time getting a new credit card (not to mention replacing a million and two services) without a confirmation and I can't get a confirmation because Linodes people are having a circle jerk (or whatever the hell they do).
- mitchellhislop 13y ago
  > I only read this news because it was posed here -- no email notification There was an email notification a few days ago.
- eridius 13y ago
  Linode already said they can't comment because of an ongoing investigation. What exactly do you want them to say?
Legion 13y ago
> 2. If Linode grossly mishandles the situation. There have been a couple of allegations to that effect so far, but nothing substantial. I don't see any reason to claim that they've done this yet. Linode's handling of the Bitcoin incident last year was sub-optimal. This too has been sub-optimal, given that credit cards were exposed but all we heard on Friday was to change our passwords, and even that was claimed to just be a super-careful precaution. Linode needs to start giving us some frank talk ASAP. They've already burned through a very generous helping of benefit-of-the-doubt.
- eridius 13y ago
  > This too has been sub-optimal, given that credit cards were exposed If that's even true.

homosaur 13y ago

The service is not the problem, hiding what happened and the continued silence on these accusations is. This is not a mistake/technical issue, it's becoming an ethics/service one.