Problems that are clearly formulated are easier to solve than ones that are opaque. At the very worst, it lets the devs know where the users want new features.

Problems that are clearly formulated are easier to solve than ones that are opaque. At the very worst, it lets the devs know where the users want new features. At the very best, it helps crystallize aspects of the problem that make a solution easier to find. User feedback is always a gift. Even if they are yelling at you, they're giving you valuable information.