4 ms·
Same thing I said in another thread, but it is relevant here too: Books like this should really offer a money back guarantee. Why? It signals quality and enab
by thatthatis 14y ago
Same thing I said in another thread, but it is relevant here too:
Books like this should really offer a money back guarantee.
Why? It signals quality and enables speculative purchasing.
The quality signal I think is obvious.
The speculative purchasing is an incremental sale. Emotionally, I'm not going to purchase this book without a guarantee unless I've decided to commit time to read it. However, with a guarantee I can buy it on the chance that I might read it. It's not logical, I know, but it is how customers work emotionally.
Also, economically your guarantee is basically free. 99% of the time its not worth my time to request the refund even if I don't like the book. The 1% is if your book has made me emotionally angry due to its poor content (1 book I've ever read).
But, people will game the system? No they won't. At least not in sufficient volume to make it worth worrying about. If I want to scam a free copy of your book, it's likely I can find a pirated version faster than I can get my wallet and enter my credit card number.
- rubinelli 14y agoAnd here's the clincher: the buyer already has the ability to ask for a refund from Gumroad or a credit card chargeback. Those who really want their money back will get it anyway.
- thatthatis 14y agoI didn't realize that there was a built in gumroad refund policy. Charge backs in that case are sleazy.
- pydanny 14y agoPlease, please, please don't ever do credit card chargebacks. Merchants get charged nasty fees each time that happens.
- pydanny 14y agoHonestly, we didn't put in a refund statement because until we read this post of yours, we never thought about it. Thanks for the suggestion.
- thatthatis 14y agoWhich is why I posted this -- I've seen the effect of a guarantee on sales and profit for a number of products, and the data I've seen suggests it would increase your revenue and profit.