I think this article is about how to get bureaucracies to do the impossible. Smiling and being patient isn't the right approach if, say, you're a football coac

I think this article is about how to get bureaucracies to do the impossible. Smiling and being patient isn't the right approach if, say, you're a football coach, or Steve Jobs. There, passion and impatience can work to inspire others. The difference is that a bureaucracy is set up so that no one is motivated to assist. One has to build human relationships to change those motivations. When you have acknowledged leadership power, you may use different techniques.