No - this is not universally true. e.g. Google Apps for Business is a PAID product that is not advertising supported. The sales literature says "Count on our

No - this is not universally true. e.g. Google Apps for Business is a PAID product that is not advertising supported. The sales literature says "Count on our 24/7 customer support" - http://www.google.com/intl/en/enterprise/apps/business/benefits.html http://www.google.com/intl/en/enterprise/apps/business/benef... Unfortunately, per my post above, customer support is basically every bit as lousy for customers of paid products as it is for users of free ones.