Depends on what you mean by "access to support." My company, and several of my customers with whom I've discussed this issue, spend a significant chunk of mone

Depends on what you mean by "access to support." My company, and several of my customers with whom I've discussed this issue, spend a significant chunk of money on Google Apps and related Google services. We do get a customer support #, but all that means is someone answers the phone. I'm not sure we've ever received actual support from them. We have trouble tickets for significant, documented issues that have been open for YEARS. The official answer is that someone from engineering will look into it and get back to us. We're looking into ways to reduce our dependency on Google services, but of course it's a challenging and time-consuming endeavor to migrate away.