What is missing in this entire experience is that FlightCar did not do a good job of reassuring customers, and the hassle after the fact (checking with dmv, wor

What is missing in this entire experience is that FlightCar did not do a good job of reassuring customers, and the hassle after the fact (checking with dmv, worrying about tickets, etc) does not seem to be a very pleasant. First of all, some people are very protective of their cars. Handing them over is a sign of trust, and FlightCar has the responsibility to make customers feel comfortable, which they did not do. To put it in perspective, imagine that you rented out your room. Your tenant decides to put all your stuff in a garbage bag and put it in your closet, and left it there when they moved out. How would you feel?