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When it comes to paying customers, they do give you more access to personal support but you've got to be spending a serious amount of coin with them to get to t
by TrevorJ 14y ago
When it comes to paying customers, they do give you more access to personal support but you've got to be spending a serious amount of coin with them to get to that point.
- tapp 14y agoDepends on what you mean by "access to support." My company, and several of my customers with whom I've discussed this issue, spend a significant chunk of money on Google Apps and related Google services. We do get a customer support #, but all that means is someone answers the phone. I'm not sure we've ever received actual support from them. We have trouble tickets for significant, documented issues that have been open for YEARS. The official answer is that someone from engineering will look into it and get back to us. We're looking into ways to reduce our dependency on Google services, but of course it's a challenging and time-consuming endeavor to migrate away.
- TrevorJ 14y ago>Depends on what you mean by "access to support." Weekly scheduled conference calls, and a specific agent assigned to our account with whom we had direct access.