Support is not a boolean atribute. There is a broad range of support intensity from user forums up to in person, on site support. Different services have differ

Support is not a boolean atribute. There is a broad range of support intensity from user forums up to in person, on site support. Different services have different levels of appropriate support and the service provider has to decide what level makes sense - and customers have to decide what they need. (Which I admit can be hard to predict.) There was never any promise of strong individual support for this service.