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> yes, even their paying customers This was the thread on Webmasterword, when Google closed Million USD Adwords advertiser accounts without warning, after chan
by yaix 14y ago
> yes, even their paying customers
This was the thread on Webmasterword, when Google closed Million USD Adwords advertiser accounts without warning, after changing their guidelines unannounced http://www.webmasterworld.com/google_adwords/4020049.htm http://www.webmasterworld.com/google_adwords/4020049.htm
Google is completely automated, and individual customers don't exist, only statistically significant numbers.
> Self host. Don't rely on Google.
Or any other company if you don't have a contract that legally protects your data while it is on another company's server.
- TrevorJ 14y agoWhen it comes to paying customers, they do give you more access to personal support but you've got to be spending a serious amount of coin with them to get to that point.
- tapp 14y agoDepends on what you mean by "access to support." My company, and several of my customers with whom I've discussed this issue, spend a significant chunk of money on Google Apps and related Google services. We do get a customer support #, but all that means is someone answers the phone. I'm not sure we've ever received actual support from them. We have trouble tickets for significant, documented issues that have been open for YEARS. The official answer is that someone from engineering will look into it and get back to us. We're looking into ways to reduce our dependency on Google services, but of course it's a challenging and time-consuming endeavor to migrate away.
- TrevorJ 13y ago>Depends on what you mean by "access to support." Weekly scheduled conference calls, and a specific agent assigned to our account with whom we had direct access.