Customer service, from the telecom standpoint, isn't so much about troubleshooting as it is with customer relations and dealings. - Setting up billing and paym

Customer service, from the telecom standpoint, isn't so much about troubleshooting as it is with customer relations and dealings. - Setting up billing and payments - Altering billing payments - Adjusting for outages - Scheduling repair vans - Scheduling installation - Answering clueless customer questions Now I completely understand how Google may just defer much of those types of issues to a central website but I know plenty of people that refuse to use a service because of lacking telephone support. Google might be happy going that way but I wouldn't pretend it is good CS.