I have to agree with this. while I'm not always happy with the outcome of the support exchange (i.e. "it is how it is, we cannot raise the attachment size limit

I have to agree with this. while I'm not always happy with the outcome of the support exchange (i.e. "it is how it is, we cannot raise the attachment size limit even for paying customers") the support staff was always prompt, technical versatile and friendly. once they even called me back after a day or two to verify I'm happy. and this was just for a 4-user google apps account.