4 ms·
gasp you mean you have to pay for something to expect support??? I'm glad you commented, because you bring a bit of reality to some of the other commenters who
by JPKab 14y ago
gasp you mean you have to pay for something to expect support??? I'm glad you commented, because you bring a bit of reality to some of the other commenters who chime "Google doesn't offer support beause they don't have to." Umm, no, they don't offer support because only an idiot would offer support to customers who aren't paying for anything.
I get so tired of people who get "free" (yes, i know Google monetizes their use with ads) stuff wanting support. If you want support, you have to pay for it. The skilled person wearing the headset in the call center doesn't work for free.
- snowwrestler 14y agoThere are two real problems with Google support. 1) For many products (like Groups), there is no paid tier, and thus no way to get support at all. 2) For paid products like Google Apps, it can still be very difficult to get support, even though you're paying (see other responses in this thread).
- GauntletWizard 14y agoGroups is an "Apps" service - It's supported as part of the apps package. Even for most non-apps services, the support people will attempt to figure out your problem, though it's best-effort. Disclosure: I work on Google Enterprise.
- snowwrestler 14y agoThanks, I did not know that about Groups. > Even for most non-apps services, the support people will attempt to figure out your problem, though it's best-effort. Ah, but how can people get their problems in front of the support people for non-apps services? There is no obvious way to do so.