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Comparing Google to other monopolists and mega-corps with bad customer service is unfair to the latter. All of these companies still have a huge staff trying t
by onemorepassword 14y ago
Comparing Google to other monopolists and mega-corps with bad customer service is unfair to the latter.
All of these companies still have a huge staff trying to give customer support. Google isn't even trying.
- k3n 14y agoI see your point, but I also think you're giving too much credit to the latter: they care not for your well-being, and any notion of "customer service" is 100% in the spirit of retaining or generating revenue.
- niketdesai 14y agoThis is pretty much the argument for the other side of the coin. Google probably designed the service understanding that situations like these would arise and would represent a small but acceptable amount of outrage. Altruistically for Google it's probably better to not have support for non-ads-monetization (as in, a product that isn't interfaced with buying advertisers) products. edit: some clarification.
- snaky 14y agoAnd maybe some of them should not have that huge staff actually and sell their product by lower price instead. I think that's a real opportunitity/niche these days and it will get bigger in a foreseable future.
- pavel_lishin 14y agoSupport != sales