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too bad there is nothing between free gmail and google apps. I'd like a personal paid account with support.

by zalew 14y ago

zoul 14y ago
Is $5 per month too expensive?
- zalew 14y ago
  google apps isn't an upgrade for gmail. it's setting up an account in a separate infrastructure with different features and limitations, where features are developped and rolled out on a different schedule. even most google faqs advise that you should set up a separate account for your google apps business needs, because migration is a pain, and you win some lose some.
  - squidi 14y ago
    Excellent point, zalew. I've looked into this too and found the issues with migrating to be too numerous to proceed. Some products like Plus seemed to have no migration path when I last checked.
_mulder_ 14y ago
Support for what? Interesting how the above responses all said they paid for Google Apps and then used the support, nothing wrong with that, but it seems as soon as you pay for something that offers support, people then feel like they need to use it just because they can, almost as a justification for paying for it. I can't see why you would need support for a single personal GMail account? What problem could you possibly have that Google haven't spotted or the answer isn't available on the internet somewhere?!
- philtar 14y ago
  In response to your second paragraph: Are you expecting people who paid for support and didn't use it to chime in? What are they supposed to say?
- zalew 14y ago
  a quick glance on the gmail support forums will answer your uncertainties. (hint: most of the serious ones are about loosing access and/or sec issues) when I got locked out of my account with 2-step auth (a specific set of coincidences led to it), seeking help took over a week, 3 or 4 threads on the group, almost stalking a moderator (they are the ones who handle the support, and then contact the real google) so I got attention, after which for a few days I was in a dance between questions of doubtful relevance and requests to repeat the recovery process for the n-th time, etc. in the end, the guy was very helpful, and you should keep in mind they are the only ones that can actually rush somehow your process and you are at their mercy. needless to say, the overall experience with google support is terrible, painful and very frustrating. I'd really pay a few bucks so I could message google directly explaining my specific problem and seek direct help instead of trying to convince a volunteer on a forum for a week, rewording the same problem for 10 times. and yes, my problem was specific enough so the automated process couldn't cover it and I actually needed a person, not a bot.
  - rebelnz 14y ago
    I had a similar issue - I couldn't recover my email after it was compromised (on a side note - a log in from South Korea, Burma and US spanning an hour seems like a candidate for suspicious activity?) I couldn't use the recovery email or provide proof of ownership which complied with whatever algorithm had been implemented - was basically rendered helpless even though I could provide other details such as exactly when I had set up the email and other personal details. Incredibly frustrating and fair enough it is a free service but I would've happily paid for some "support" and saved a lot of trouble. Instead it has caused me to migrate as much away from G as possible and rethink any dependencies.

too bad there is nothing between free gmail and google apps. I'd like a personal paid account with support.

by zalew 14y ago

too bad there is nothing between free gmail and google apps. I'd like a personal paid account with support.

zoul 14y ago

Is $5 per month too expensive?

zalew 14y ago
google apps isn't an upgrade for gmail. it's setting up an account in a separate infrastructure with different features and limitations, where features are developped and rolled out on a different schedule. even most google faqs advise that you should set up a separate account for your google apps business needs, because migration is a pain, and you win some lose some.
- squidi 14y ago
  Excellent point, zalew. I've looked into this too and found the issues with migrating to be too numerous to proceed. Some products like Plus seemed to have no migration path when I last checked.

_mulder_ 14y ago

Support for what? Interesting how the above responses all said they paid for Google Apps and then used the support, nothing wrong with that, but it seems as soon as you pay for something that offers support, people then feel like they need to use it just because they can, almost as a justification for paying for it. I can't see why you would need support for a single personal GMail account? What problem could you possibly have that Google haven't spotted or the answer isn't available on the internet somewhere?!

philtar 14y ago
In response to your second paragraph: Are you expecting people who paid for support and didn't use it to chime in? What are they supposed to say?
zalew 14y ago
a quick glance on the gmail support forums will answer your uncertainties. (hint: most of the serious ones are about loosing access and/or sec issues) when I got locked out of my account with 2-step auth (a specific set of coincidences led to it), seeking help took over a week, 3 or 4 threads on the group, almost stalking a moderator (they are the ones who handle the support, and then contact the real google) so I got attention, after which for a few days I was in a dance between questions of doubtful relevance and requests to repeat the recovery process for the n-th time, etc. in the end, the guy was very helpful, and you should keep in mind they are the only ones that can actually rush somehow your process and you are at their mercy. needless to say, the overall experience with google support is terrible, painful and very frustrating. I'd really pay a few bucks so I could message google directly explaining my specific problem and seek direct help instead of trying to convince a volunteer on a forum for a week, rewording the same problem for 10 times. and yes, my problem was specific enough so the automated process couldn't cover it and I actually needed a person, not a bot.
- rebelnz 14y ago
  I had a similar issue - I couldn't recover my email after it was compromised (on a side note - a log in from South Korea, Burma and US spanning an hour seems like a candidate for suspicious activity?) I couldn't use the recovery email or provide proof of ownership which complied with whatever algorithm had been implemented - was basically rendered helpless even though I could provide other details such as exactly when I had set up the email and other personal details. Incredibly frustrating and fair enough it is a free service but I would've happily paid for some "support" and saved a lot of trouble. Instead it has caused me to migrate as much away from G as possible and rethink any dependencies.