3 ms·
Google acts this way because they can. They are a popular SE from back when they were relatively honest and unbiased and they also buy traffic from Mozilla, iOS
by OGinparadise 14y ago
Google acts this way because they can. They are a popular SE from back when they were relatively honest and unbiased and they also buy traffic from Mozilla, iOS, Opera etc. They use that traffic to push down competitors and promote their services via Search completing the circle.
When they get some real competition they will be nicer to their users and consumers. If you want to advertise online in any meaningful way, you cannot ignore Google. They know that so they act as a monopolistic tyrant (also see At&T, Verizon, banks etc)
- onemorepassword 14y agoComparing Google to other monopolists and mega-corps with bad customer service is unfair to the latter. All of these companies still have a huge staff trying to give customer support. Google isn't even trying.
- k3n 14y agoI see your point, but I also think you're giving too much credit to the latter: they care not for your well-being, and any notion of "customer service" is 100% in the spirit of retaining or generating revenue.
- niketdesai 14y agoThis is pretty much the argument for the other side of the coin. Google probably designed the service understanding that situations like these would arise and would represent a small but acceptable amount of outrage. Altruistically for Google it's probably better to not have support for non-ads-monetization (as in, a product that isn't interfaced with buying advertisers) products. edit: some clarification.
- snaky 14y agoAnd maybe some of them should not have that huge staff actually and sell their product by lower price instead. I think that's a real opportunitity/niche these days and it will get bigger in a foreseable future.
- pavel_lishin 14y agoSupport != sales