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They do have support. For example http://contact.googleapps.com/?&rd=1 http://contact.googleapps.com/?&rd=1

• ceejayoz 14y ago
  For paying Google Apps customers. There's no paid level of service for a non-Apps Google Group.
  • rplnt 14y ago
    Yes, that is true. And I believe they don't have (proper) support even for some paid services, such as App Engine or AdWords. But I was mainly replying to "There is no support at Google".
    • davidp 14y ago
      App Engine has support. We've found them to be helpful so far. https://cloud.google.com/support/packages https://cloud.google.com/support/packages