My experience with EA's customer support has actually been rather good. I pretty stupidly bought Battlefield 3 Premium, thinking it included a copy of the actua

My experience with EA's customer support has actually been rather good. I pretty stupidly bought Battlefield 3 Premium, thinking it included a copy of the actual game (I already owned it on the 360 and was switching to the PC). When I realised it didn't and that I'd need to shell out another £30, I sent EA a grovelling email asking for a refund. They refunded me, no questions asked, within the day. I've had a similar issue with Steam in the past, and they flat out refused to refund me for a mistaken purchase. I suspect that EA customer support, for many people, is perfectly decent. You only ever hear about the complaints because people who are satisfied don't make a big fuss of it.