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That is simple. The city doesn't know what it's doing. They know Google does. They don't have to give any money to do it, just not charge Google to put their
by jthol 14y ago
That is simple. The city doesn't know what it's doing. They know Google does. They don't have to give any money to do it, just not charge Google to put their stuff in. Essentially they have to do nothing, get an ass-load of credit for doing it, and if it all goes wrong... well how can you blame them for trusting the company that some people literally think IS the internet?
- walshemj 14y agoEven AT&T knows how to run a service that requires customer contact/billing as telecoms does. Google has zero experience in both building/running/maintaining physical telco plant. And Google has terrible /nonexistant customer service Ernestine the operator would be a major improvement in customer service for google.
- _mulder_ 14y agoGoogle has zero experience in both building/running/maintaining physical telco plant. The network Google is deploying is nothing more than a bunch of glorified Ethernet network switches. I'm sure they have quite enough experience building/running/maintaining networks.. especially since it's well known that they get their own kit built specifically for them. The Customer Service is an issue, but I think their innovative approach to CS could be one of the biggest benefits, throwing brains at problems as opposed to more clueless people answering phones seems like a good thing. Infact, on this note, analysing vast amounts of data for trends and problems is exactly the sort of thing Google is amazing at.. and most faults with internet service can be identified, and remotely resolved, in this very manner.
- TheCapn 14y agoCustomer service, from the telecom standpoint, isn't so much about troubleshooting as it is with customer relations and dealings. - Setting up billing and payments - Altering billing payments - Adjusting for outages - Scheduling repair vans - Scheduling installation - Answering clueless customer questions Now I completely understand how Google may just defer much of those types of issues to a central website but I know plenty of people that refuse to use a service because of lacking telephone support. Google might be happy going that way but I wouldn't pretend it is good CS.
- officemonkey 14y agoThis may be AT&T's core business, but I can tell you that they do not do it expertly.
- walshemj 14y agoThers a world of difference in doing a small network of say 3 buildings and 3k ports ie what you bog standard CCNA can do. And building infrastructure including the local loop is quite different to a few custom DC's which is where Googles experience lies. Theres the whole "oles and poles" aspect and providing power to the cabs and the plant to name but two diferences. and in Google datacentres they don't care of a blade or a rack drops off but in this case thats x subs that have just lost service.
- jthol 14y agoWell that wasn't really what great-grand parent was saying. They were asking why not build your own. Sure AT&T knows what they are doing. However they have a very clear track record of over charging and under delivering.
- kalleboo 14y ago> That is simple. The city doesn't know what it's doing. They know Google does In either case they're "picking winners". They also "know" that Comcast, Time Warner, etc "know what they're doing", and we've all seen how that turned out. At least if they're the one commissioning it, they have any kind of power to fix things when they go wrong.